Legal

Terms of Service

Last updated 8 November 2026

1. About these terms

These terms apply when you use ORRANET Studio, including the Creator Studio, public creator pages, checkout, the lesson player and booking pages (together, the "Service"). The Service is run by ORRANET ("we", "us"). By creating an account, buying, booking or otherwise using the Service you agree to these terms and to our Privacy Policy.

A "creator" is anyone who sells on ORRANET Studio, including service providers. A "customer" is anyone who buys, enrols or books. You may be both. You must be at least 18 years old to use the Service.

ORRANET Flex, our instalment payment option for physical products in vendor stores, has its own terms. If a purchase is made through Flex, the Flex terms apply to it.

2. Your account

Give us accurate information and keep it up to date. Keep your password private. You are responsible for everything done through your account. Tell us straight away if you think someone else has used it. Customers who check out without a password get an account created for their email address so they can reach their purchases; they can set a password at any time with "Forgot your password".

3. What you can sell

Creators may sell digital products (such as ebooks, templates, audio and other files), courses, and services (such as consultations and sessions). You are responsible for your listings and for delivering what you promise.

You must own, or have the right to sell, everything you list. You must not sell or promote anything that is illegal, fraudulent, misleading, hateful, sexually explicit, harmful or dangerous; that infringes someone else's rights; that contains malware; or that promises guaranteed results you cannot honestly deliver. If your work needs a licence or qualification (for example medical, legal, financial or beauty services), you must hold it and are responsible for complying with the rules of your profession. We may remove any listing, or suspend any creator, that breaks these rules.

4. Videos and files

Course and portfolio videos are shown through links to YouTube, Vimeo or Bunny. They are not stored on ORRANET's servers, and you are responsible for having the right to share them and for keeping the links working. Protect paid videos with the privacy settings your video host offers. Files for digital products are stored privately and delivered to customers through personal links. Photos you upload to your profile or portfolio are stored and shown publicly on your page.

5. Prices, fees and taxes

Creators set their own prices. At checkout the customer pays the creator's price plus a payment processing fee, shown before they pay. ORRANET charges the creator a fee on each sale: a percentage of the price plus a small fixed amount. The exact fee for your country is shown in the price box whenever you set a price, and is deducted from the creator's price. On a deposit plan the fixed amount is charged once, on the deposit. Fees may change; changes apply to sales made after we tell you. A minimum price applies to paid listings.

Creators are responsible for any taxes that apply to their income and sales, including VAT where it applies.

6. Payments and payouts

Card, bank and other payments are processed by Paystack. We do not see or store full card numbers. When a creator has connected a bank account, payments for digital products and courses are split by Paystack so that the creator's share goes straight to their bank and ORRANET's fee stays with us. In every other case, including all service bookings, the money is first received by ORRANET and held on the creator's behalf.

Held money is released to the creator's available balance after a protection period: 7 days after the sale for digital products and courses, and after the session has taken place (with a short allowance, normally 48 hours) for bookings. Money in an open dispute stays held. Creators can then request a payout to their bank account, subject to a minimum amount shown in Studio, and we pay requests by bank transfer. We may delay or withhold a payout where we reasonably suspect fraud, a breach of these terms, or where the law requires it.

Creators are responsible for the bank details they give us. Changing payout details requires your password, and we email you when they change.

7. Buying from a creator

When you buy, enrol or book, your contract for that product, course or service is with the creator. ORRANET provides the platform and the payment service and does not provide the creator's content or services, or promise any result from them. Digital products are delivered immediately after payment through a personal link: keep it private, and do not share it. We limit the number of downloads per order per day to discourage sharing. Course access lasts for as long as the course exists on ORRANET, and if a creator later unpublishes a course, customers who already bought it keep their access.

8. Refunds and cancellations

• Digital products. Sales are final once delivered, except where the file is broken or cannot be opened, you were charged twice, or the product is materially different from its description. Ask within 7 days.
• Courses. You can ask for a refund within 7 days if you have completed less than about 20% of the lessons.
• Services and bookings. Each provider sets a free-cancellation window (24 hours by default), shown before you book. If you cancel before the window starts, you get a full refund or can rebook. If you cancel inside the window or do not attend, there is no refund. If the provider cancels or does not attend, you are refunded in full.
• Deposits. A deposit follows the same rules as the booking it secures. The remaining balance is requested after the session, and is due for a session that took place.
• Fees. The payment processing fee charged by Paystack cannot be recovered, so it is not refunded. ORRANET's own fee is returned together with a refunded sale.
• Disputes. If you and a creator cannot agree, write to us at the address in section 17 with your order number. We look at the evidence and decide in good faith. This does not affect any rights you have under the law.

9. Bookings

Available times are set by the provider and shown in the provider's time zone, with your own time shown where we can detect it. While you complete payment, your chosen time is held for a short period (about 20 minutes) and then released. Meeting links and addresses are sent only after a booking is confirmed. Providers must honour confirmed bookings and keep to the notice and cancellation rules they have published. For in-person sessions, you and the provider are each responsible for your own safety and for choosing a suitable place.

10. Customer details shared with creators

When you buy, enrol or book, we give the creator your name, email address and phone number, and, for bookings, your chosen time and your answers to their questions. Creators may use these details only to deliver and support what you bought, and to contact you about it. They must not sell the details, send you unrelated marketing without your agreement, or share them without a lawful reason, and must protect them and comply with data protection law. A creator who misuses customer details may be suspended. Our Privacy Policy explains more.

11. Intellectual property

Creators keep the rights in what they create. By listing it, a creator gives ORRANET a non-exclusive licence to host, display, promote and deliver it on the Service. Customers receive a personal, non-transferable licence to use what they buy for themselves, and may not copy, resell, share or publish it unless the creator says so. The ORRANET name, logo and software belong to us.

12. Acceptable use

Do not break the law or harm others; attempt to access accounts, files or data that are not yours; scrape the Service, bypass delivery limits or share personal access links; post fake reviews, orders or bookings; send spam; interfere with the Service; or use ORRANET to take payment elsewhere for a sale that started on ORRANET in order to avoid our fees.

13. Suspension and ending

We may suspend or close an account, or remove content, if you break these terms, if we reasonably suspect fraud, or if the law requires. You can stop using the Service at any time and ask us to close your account. If an account is closed, we will still pay out any balance that is properly due once open refunds and disputes are resolved, and customers keep access to content they have already paid for unless it was refunded.

14. Our responsibility

The Service is provided "as is". We work hard to keep it available and secure, but we cannot promise it will always be uninterrupted or error-free. We are not responsible for the content, advice, quality or results of what creators sell. To the fullest extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim connected to a transaction is limited to the fees we received from that transaction. Nothing in these terms limits any liability that cannot be limited by law, or any rights you have as a consumer.

15. Changes

We may update these terms. We will post the new version here with a new date, and tell you by email or in the Service if the change is important. If you keep using the Service after a change takes effect, you accept the new terms.

16. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria can hear disputes about them, without affecting any mandatory consumer rights you have in your own country. Please contact us first so we can try to resolve any problem informally.

17. Contact

Questions, refund requests or disputes: shopwithorranet@gmail.com. Please include your order number if you have one.